The timing and frequency of invoices/statements is determined by the type of service provided to the Client.
- Recurring Charges Billing: For products and services that have recurring charges including, but not limited to, hosting services, file storage services, maintenance fees, cloud services, and service contracts, LT will bill Monthly, Quarterly (3 months), or Yearly (12 months) in advance of the service coverage period. The coverage period will be clearly identified with a starting date and an ending date. After the initial thirty days of service, the client is committed to the remaining time on the service it purchased and no refunds will be given. LT does not require that the Client finish each term and the Client may terminate and close its account at any time without any additional charges or fees. However, LT will not pro-rate any return for unused service. The Client also understands that while no refund will be issued, it has the right to keep its account open for the full period for which it paid. In order to ensure uninterrupted service to a Client’s website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle and the same billing frequency unless the Client has requested changes to the cycle or frequency.
- IT Services Billing: IT services includes, but is not is not limited to, programming labor, programming maintenance labor, website maintenance labor, computer maintenance labor, network maintenance labor, server maintenance labor, and phone system maintenance labor where the work is not covered under a separate maintenance contract or covered under a warranty period. LT records daily and bills Client for the time LT spends on projects, including, but not limited to, time for conferences, telephone calls, research, analysis, documentation, and travel. Some IT services are billed in 6 minute increments with a minimum of 15 minutes and some IT services are billed in 30 minute increments with a 30 minute minimum. Standard hours for work is 8:00am to 5:00pm CT Monday through Friday, excluding normal holidays (Standard Service Hours). Any work performed outside the Standard Service Hours will be billed at a higher rate, typically 150% of the standard rate for the specific work type. Clients are billed at the end of each month or in the case of infrastructure service at the end of each episode for services performed during that period.
- Project Billing: Small projects (generally less than 45 days of work) will be billed at the completion of the project. Larger projects may be billed at completion but may also include, at LT’s discretion, progress billings as the project proceeds. A deposit of up to 100% may, at LT’s discretion, be required before work begins. If work begins on a project that becomes delayed through no fault of LT, LT may bill for work that has been completed up to the point of the delay.
- Contract Specified Billing: LT may bill in a custom manner as specified in a written agreement with the Client.
Taxes, Governmental Charges, Surcharges and Fees
Taxes and other local, state and federally charged, imposed or authorized fees, charges and surcharges are not built into LT’s rates, and therefore, will be included on Client’s invoice. Client agrees to pay all such amounts. These taxes, charges, surcharges and fees may change from time to time without notice.
Lieberman Technologies’ Payment and Billing Surcharges and Fees
LT may impose surcharges if Client has non-standard invoice delivery requirements and/or non-standard payment requirements, including, but not limited to, non-standard late payment requirements or non-standard payment methods. LT reserves the sole right to classify invoice delivery and payment methods as standard and non-standard.
LT reserves the right to amend, alter, or modify its invoice delivery and payment methods at any time in its sole and absolute discretion. Client shall be given notice sixty (60) days prior to any changes in invoice delivery methods or before the implementation of any Payment and/or Billing Surcharges.
Payments for charges are due and payable by Client upon the due date of LT’s invoice. A monthly late payment charge of up to 1.5% per month on the balance due, and a minimum charge of ten dollars ($10.00) per month, not to exceed the highest rate allowed by law, may be charged on any balance not paid by the due date. ACH clients may be debited within fifteen (15) days following the mailing or emailing of an invoice. Credit card clients may be charged within 24 hours following the mailing or emailing of an invoice and are subject to a convenience fee of 3%. Clients will be charged a $25 NSF Fee when payments by check are returned for Non-Sufficient Funds.
Payment must be made to LT at the address set forth on the invoice. Client agrees to pay LT’s attorney’s fees and expenses and other collection costs in the event collection or other enforcement efforts become necessary or appropriate in LT’s discretion.
Any disputes must be communicated to LT in writing within fifteen (15) days of receipt of LT’s invoice and submitted with full payment of all undisputed charges. The validity, interpretation and enforceability of the agreement between LT and the Client, respectively, shall be governed by the law of the State of Indiana. The parties agree and consent to personal jurisdiction, and agree the venue shall lie exclusively in the United State District Court for the Southern District of Indiana, Evansville Division, or in the Vanderburgh County Circuit or Superior Courts in Evansville, Indiana, and in no other jurisdictions, for purposes of disputes concerning or arising under the agreement between LT and the Client.
LT may suspend service if an account is past due. LT will make reasonable efforts to notify Client in advance of suspension, but advance notice to Client by LT is not guaranteed nor required.
By using LT, the client understands and accepts and agrees to this LT Billing and Payment Policy. This Policy may change from time to time in LT’s sole discretion and LT will make reasonable efforts to inform Clients of changes.