Standardization as a Business Strategy

You’re onsite at a customer’s business and they have a specific challenge that your company is well-equipped to solve. How do you present your solution quickly and effectively?   Your team of service technicians rotates among your customers based on availability, meaning the same customer may see several members of your staff over time. How do you make sure each service technician

Top 5 Ways Managed Services Can Help Your Business

When everything in your business is working as it should be, it’s easy to believe that nothing will ever go wrong. However, seasoned business owners know that Murphy’s Law often comes into play when things are otherwise running smoothly. Nowhere is this more obvious than with your IT environment. If your server goes down, your phone system stops working, or your system

4 Ways Managed Services Can Save Your Business

Saving time and money is always a business goal, and nowhere is it more important than in small and midsize companies. When it comes to your bottom line, managed services is one of the best ways to help your business operate more efficiently and economically. Managed services allows a business to outsource IT support for greater functionality and improved productivity. Common services

Don’t Repair Your Phone System – Replace It!

Chances are, you’ve upgraded or replaced your company’s computers a few times since your phone system was the newest bit of technology in your office. Now, your phone communications might be the victim of poor sound quality, long hold times, or dropped calls. And even though your system still allows you to make and receive calls, obsolescence and downtime are just right around the corner.

7 Ways Your Business Phone System is Hurting Your Business

A business phone maintenance plan of “if it’s not broken, don’t fix it” may work in the short term, but that old phone system is hurting your business. The moment something breaks, you’ve got a whole new set of issues to address. The best time to replace your old phone system is before it breaks.

How To Prepare for Windows 7 End of Life

End of Life is a term for the end of support for a hardware or software product and its patches, including security updates and customer service. When Windows XP reached End of Life, it was on 40% of the world’s computers. Today, Windows 7 runs on 70% of business computers. Planning ahead can save you money and headaches.

Calculating the Cost of Downtime

Whether it is a power outage, loss of internet or phone lines, or something more drastic, if your business shuts down unexpectedly, it is going to cost you money. The goal of DR/BC planning is to know how much it will cost to stay in business and not lose customers. Here are the resources to include when adding up your business continuity cost.

Spectre, Meltdown, and Protecting Your Passwords

Spectre and Meltdown belong to a category of vulnerabilities called “chip hacks.” These affect the processors of computers, phones, and tablets. Both hacks rely on the manipulation of processor operations in order to retrieve sensitive data. Spectre exploits a design flaw by tricking programs to perform unnecessary actions, potentially exposing confidential data. Meanwhile, Meltdown grabs information from the processor that ordinarily would not be accessible.

Please note that both of these hacks would require an actual malicious attempt by a hacker. Without the manipulation of the processor’s operations, private information, such as passwords, is relatively safe. However, if we’ve learned anything about security flaws, it’s that someone, somewhere, will make an attempt before a patch can be applied. The potential for your passwords to be exposed is real.

How Do You Decide What Goes in Your IT Budget?

During the budgeting process, it’s not enough to focus solely on workstations, servers, infrastructure, or bandwidth. While these are important pieces of the overall puzzle, there are also other items to consider when creating your IT budget. VoIP phone systems, application delivery models such as CRMs and PSAs, and disaster recovery planning are also significant considerations.

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