You’re onsite at a customer’s business and they have a specific challenge that your company is well-equipped to solve. How do you present your solution quickly and effectively? Your team of service technicians rotates among your customers based on availability, meaning the same customer may see several members of your staff over time. How do you make sure each service technician
When everything in your business is working as it should be, it’s easy to believe that nothing will ever go wrong. However, seasoned business owners know that Murphy’s Law often comes into play when things are otherwise running smoothly. Nowhere is this more obvious than with your IT environment. If your server goes down, your phone system stops working, or your system
Saving time and money is always a business goal, and nowhere is it more important than in small and midsize companies. When it comes to your bottom line, managed services is one of the best ways to help your business operate more efficiently and economically. Managed services allows a business to outsource IT support for greater functionality and improved productivity. Common services
Managed antivirus software provides your business with consistent, reliable protection from viruses and malware.
Collecting customer information can make you a target for cyber attacks. As hackers get more sophisticated, you must do the same to keep your business safe.
Business wireless networks require more security than the average home network. If your business uses WiFi, you may be more vulnerable than you think.
While companies still need to protect their physical assets, they must also consider protecting the very lifeblood of their business: data. Fortunately, today’s business security is better thanks to technology.
A productive conference call is equal parts art and science. The art of a good phone meeting includes organization, a clear agenda and purpose, and scheduling. The science requires having a clear line, lining people up with the right technology, and getting everyone to participate.
For many companies, the “nerve center” of their business is the server room. Correctly planning this essential element of infrastructure is critical. Doing it right can benefit your business expenses and the performance of your staff. Doing it wrong can mean unplanned downtime or worse.
End of Life is a term for the end of support for a hardware or software product and its patches, including security updates and customer service. When Windows XP reached End of Life, it was on 40% of the world’s computers. Today, Windows 7 runs on 70% of business computers. Planning ahead can save you money and headaches.
Spectre and Meltdown belong to a category of vulnerabilities called “chip hacks.” These affect the processors of computers, phones, and tablets. Both hacks rely on the manipulation of processor operations in order to retrieve sensitive data. Spectre exploits a design flaw by tricking programs to perform unnecessary actions, potentially exposing confidential data. Meanwhile, Meltdown grabs information from the processor that ordinarily would not be accessible.
Please note that both of these hacks would require an actual malicious attempt by a hacker. Without the manipulation of the processor’s operations, private information, such as passwords, is relatively safe. However, if we’ve learned anything about security flaws, it’s that someone, somewhere, will make an attempt before a patch can be applied. The potential for your passwords to be exposed is real.
Even visitors who don’t understand HTTP and HTTPS want security from your site. As HTTPS becomes more prominent, non-HTTPS sites will stand out as being insecure and shake the vistors’ trust. By having a secure HTTPS site, my website is more secure and shows my customers that I care about their security.
Data protection and recovery continues to be an important factor in the viability of businesses of every size. Recently, we announced our partnership with Datto and introduced the Datto Alto, designed for small business. Some businesses, however, may have small staffs but generate an enormous amount of data. How does such a business protect its data without a dedicated in-house IT staff? Datto has a solution for these companies: Datto Siris.
While you can still use your computer with the outdated operating system, you will be susceptible to malware triggered by hackers taking advantage of weak or unpatched code.
Before the global attack was stopped, it spread around the world, affecting computers in 150 countries – including computers used in healthcare systems, utilities, and government. On Monday, May 15th, as the world went back to work, the attack picked up speed again.
As a small business owner, it’s likely you are using some type of data protection strategy to guard against data loss. However, data protection is only half the story. The other half is minimizing downtime. No matter how well you’ve protected your business’ data, that protection can be useless if you are unable to access it. Every minute, every hour, every day that you are unable to retrieve your protected and stored data affects your bottom line.